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Online Sales Policy

ONLINE SALES POLICY

(For customers  online at website v-care.com.vn)

Issued together with Decision No. 0071/2020/QD-TGD dated February 28, 2020.

Venesa Co., Ltd (Company) would like to thank our valued customers for your love and trust for our products. In order to best serve our customers, we publish and apply a specific sales policy for products purchased and sold online at our Website v-care.com.vn (Website). By trading at the Website, you confirm that you have read, understood and aagreed to our Exchange Policy.

1. Deliver/receive products and goods.

1.1. We have free deliver policy for customers through Economy Delivery Joint Stock Company within a maximum period of 03 days (applicable to orders delivered within Hanoi and Ho Chi Minh City) and 05 days (applicable to inter-provincial orders), from the date on which the Customer receives the notice of order confirmation and payment confirmation via email (e-mail) from Website v-care.com.vn.

1.2. When receiving goods from the shipping staff, customers should note that they must check the goods before receiving them, including purchase information, sales invoices, and quantity of products. Customers are not allowed to open, peel off product’s stamps and labels.

1.3. In case, upon receiving the goods, the Customer discovers that the delivered goods are missing, defective, or wrongly delivered, follow the exchange process outlined below (section 3.2 of this Policy).

2.Payment: Customers can choose between the following payment methods:

2.1. Instant payment of 100% of the value of the orders via bank transfer.

2.2. COD – Cash on delivery (which is a form of direct customer payment to the shipping staff).

3. Exchange/return policy.

3.1. Customers are not alow to return purchased products.

3.2. Handling cases:

Situational classification

Condition

Solution

Shipping Fee

Defective product due to manufacturer

  • Products are opened but not used (still have the same capacity)
  • Present with sales invoice
  • Within 07 days from the date of purchase (15 days for products that are equipment and machinery of Venesa)
  • Take photos/videos of product status at the time of incident;
  • Products shipped to the Company must go through the carrier guided by the Company's staff (for any other form of delivery, the Company will not pay the shipping costs)

Exchange new product

No Fee required

Product is wrongly delivered or missing

  • The product has its original stamps and labels, is not deformed, damaged and has not been opened and used.
  • Present with the sales invoice
  • Within 07 days from the date of purchase
  • Take photos/videos of the product status at the time of the incident;
  • Product shipped to the Company must go through the carrier guided by the Company's staff (for any other form of delivery, the Company will not pay the shipping costs)

Exchange new product

No Fee required

Other

 

No exchange

 

3.3. Exchange process

Step 1: The customer ensures that the exchange conditions are satisfied in Section 3.2 (Handling cases) of this Policy.

Step 2: Customers contact via Hotline, Email published on the Website for more specific advice on product exchange conditions.

Step 3: Customers return the wrong/defected products via shipping (post office/shipping company) to the address guided by Venesa customer service staff.

Step 4: After receiving the products from customers, our staff will contact and guide you to choose other replacement products. Note: We only exchange products of equal or higher value than the original products)

Step 5: Customers order replacement products according to the instructions as the original purchase at the Website.

 

This sales policy takes effect from February 28, 2020, and may be changed at the Company's discretion from time to time. The change policy is not valid for customers who purchased the product before the change policy took effect.

Please read this Sales Policy carefully. If you have any questions, please contact the hotline number:

 

1800.588.871

From Monday to Saturday from 8:30 a.m. to 5:30 p.m. (except public holidays).

We wish you have a great experience with our products.

Thank you very much!

 

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