Venesa Company Limited (“We”) is committed to protecting the privacy of Customer (referred to as: “you”) and ensuring that your Personal Data is protected for the purposes of this Privacy Policy. This Privacy Policy, "Personal Data" means any personally identifiable data, whether true or not, about an individual that can be identified from such data.


This Privacy Policy explains the types of Personal Data we collect and how we use, disclose, transfer, process and protect such information.

We collect Personal Data through, but not limited to, the following means:

(a) When you shop on or browse the website (the “Website”);

(b) When you shop at our stores;

(c) When you connect with us through social media or attend our marketing events; and

(d) When you consent and agree to become a member of the V-Care Membership program, whether through physical or electronic means.

We may update this Privacy Policy from time to time by posting updated versions on the Website and/or by sending you an email. Your continued membership, access to and/or use of the Website will be deemed to be your agreement to and acceptance of all changes made in each updated version.

Please check regularly for updates on how we process your Personal Data.


We do not collect, use or disclose your Personal Data without your consent (except as permitted and accepted by law). By providing your Personal Data to us through the website, you consent for to us collect, use, disclose, transfer, and process your Personal Data for the purposes specified in this article set forth in Section 3 of this Privacy Policy.

The types of Personal Data we collect include, but are not limited to: (a) first and last name; (b) home address; (c) date of birth; (d) email address; and only where appropriate (e) username and password; (f) billing and delivery address; (g) personal identification number/citizen identification number; and (h) your other information that may be reasonably required for us to provide you with the Services set forth in Section 3 below.


We collect, use, disclose, transfer and process your Personal Data for the purpose of providing products, services and customer care. These products and services include, but are not limited to:

  1. Provide you with information about our products, campaigns and our third parties business partners via email, SMS and postal mail (in which case we have your consent);
  2. Enables you to purchase products and services offered for sale through the Website;
  3. Facilitate your transactions with us;
  4. Send you products and/or product samples;
  5. Notify you of updates, changes and developments relating to us and our Services;
  6. Notify you of material changes to this Privacy Policy and other policies or services;
  7. Provide you with personalized advice;
  8. Respond to your questions or feedback;
  9. Maintain and operate the Website;
  10. Manage our administrative and business activities;
  11. Hire third parties that are business partners and data processors to perform certain aspects of the Services;
  12. Customer profiling, analysis and market research to improve the products and services;
  13. Crime prevention, detection and investigation, commercial risk analysis and management;
  14. Other purposes reasonably related to the above services.

(collectively, the "Services")

The Personal Data you provide to us may be stored, processed and transferred between and accessed from servers located in Vietnam. However, we will take reasonable steps to ensure that your Personal Data is handled in accordance with this Privacy Policy, regardless of whether your Personal Data is stored Store or access from anywhere.


We do not disclose or transfer your Personal Data to third parties unless authorized by you and permitted by law. Who have access to your Personal Data are listed below:

4.1 Disclosure to affiliates of Venesa Limited Company:

Venesa Limited Company (may) includes various legal entities/subsidiaries and affiliates located both within and outside Vietnam. We may share for the purposes of internal reporting, market research and analysis, relationship management, customers and other relevant legal and business purposes. We require such legal entities and affiliated companies to protect the Personal Data in accordance with applicable laws and regulations and this Privacy Policy, and not to use Personal Data for any other purpose.

4.2 Disclosure to third parties that are business partners:

Business partners perform many other services on our behalf. Venesa may then allow partners to use your Personal Data to market, promote products, services or for events for market research and analysis, customer relationship management and to fulfill your orders via the Website. Please note that we only provide Personal Data to business partners who need it to perform their services and we require such business partners to protect such Personal Data in accordance with accordance with applicable laws and regulations and this Privacy Policy, and do not use such Personal Data for any other purpose.

4.3.Disclosure to third parties who are data processors:

We may use third parties as service providers to assist us in maintaining and operating the Website, or for other purposes related to the operation of the Website and Venesa's business. , and such service providers may receive your Personal Data for the purposes set out above. We only provide such service providers with the Personal Data they need to provide the above services on our behalf. We require these companies to protect Personal Data in accordance with the applicable laws and regulations and this Privacy Policy and not to use such information for any other purpose. .

4.4.Other Disclosures:

We may use and disclose your Personal Data to fulfill your requests and, where relevant, (a) comply with the requirements of law and regulatory authorities; (b) protect or secure the rights or property of Venesa's customers and employees; and/or (c) take urgent measures for the purpose of ensuring the safety of our customers, Venesa, or the public.


If you withdraw your consent to receive information about new products and campaigns, or any other Services, you may do so by:

  1. Unsubscribe from our Website;
  2. Click on the “Unsubscribe” link in the email(s) we send you;
  3. Mail us at the address below:


Address: Room 506, 5th floor, 362 Pho Hue, Pho Hue Ward, Hai Ba Trung District, Hanoi

Phone: 024 7306 66 88



Please note that if you choose to withdraw your consent to our use, disclosure, transfer and/or processing of your Personal Data, we may not be able to provide you some or all of the Services.

We will ensure that the Personal Data we hold are accurate and complete to the best of our knowledge.


This Website is directed to and designed for use by persons 18 years of age or older. We do not intend to collect Personal Data of children and persons under the age of 18.


We maintain strict security procedures, standards, and arrangements to protect the Personal Data that we hold or control. As soon as we receive your Personal Data, whether through physical or electronic means of collection, we will secure it to protect Personal Data as appropriate in each case. Such arrangements may include administrative measures, physical measures, technical measures, or a combination of the above.

When disclosing or transferring your Personal Data over the internet, we take all reasonable precautions to prevent unauthorized access to your Personal Data. However, no transmission of data over the internet can be guaranteed to be absolutely secure and you acknowledge that your sending of information over the internet is entirely at your own risk.


We will store your Personal Data for as long as we deem necessary or required by law for the purposes set forth in this Privacy Policy and any other business purposes or legal entity. After this period, we will destroy or anonymize any material containing your Personal Data in a safe and secure manner. If you have questions about specific retention periods for certain types of personal data, please contact us using the contact details indicated below.


This Privacy Policy is governed by the laws of the Socialist Republic of Vietnam.


If you want to access or correct any Personal Data you have provided to us, please submit a request, or if you have any questions about your Personal Data, or how we processing your Personal Data, please contact our Systems Officer by sending an email to

Please note that it may take 30 business days for us to process your request in the event that you wish to update your details or withdraw your consent. Or, you can write to us at the address below:


Address: Room 506, 5th floor, 362 Pho Hue, Pho Hue Ward, Hai Ba Trung District, Hanoi

Phone: 024 7306 66 88

Please read this Privacy Policy carefully. If you have any questions, please contact the hotline number:


From Monday to Saturday from 8:30 a.m. to 5:30 p.m. (except public holidays).

We wish you have a great ezperience with our products.

Thank you very much!